Terms and conditions

Returns and exchanges

I trust that you will be completely satisfied with your purchase, however in the event that you wish to return an item or your item is faulty please read my return policy below.

Returns and exchanges will not be accepted for change of mind, so please choose carefully.

PLEASE NOTE:  Be aware that international customs duties and sales taxes are not refunded under any circumstances.

Faulty Goods: Items are carefully inspected before they are securely and sufficiently packed to protect your purchase.

If however your item arrives damaged, please contact us within 48 hours of receipt via mathilde@mathildeberry.com

Shipping policies

All items sent within Europe are sent via DHL which could take up to 14 days depending on scheduling.

IMPORTANT: Customs Tariffs/Taxes are not included in shipping costs.

We are not responsible for any additional charges your order may incur once the item has left Germany.